ABOUT THE STORE

WHERE ARE YOU LOCATED?
We located in Smith 1558 Tavern Place Martinsburg WV. But there is only a little stock left! It is recommended to buy online, there is still stock!

DO YOU HAVE A PHONE LINE FOR THE SERVICE?
Currently, our form of service is exclusively via email ( bulooks@34service.com ). Through this means of communication you can inform us about delivery delays, incorrect / damaged / damaged / lost products, as well as answer any questions you may have about our store.
Please understand that due to the large number of emails requesting support, the deadline for your protocol to be answered is 48 hours. But don't worry, our team is always available.

DO YOU REALLY DELIVER?
Due to the delivery time of our products, which can be extended (2-8 days), many people believe that the order will not reach them. But please rest assured, if your order can't be tracked after 60 days after the shipping date, you can contact us and we will help you.

ABOUT THE PRODUCTS

DO YOUR PRODUCTS REALLY WORK?
If used correctly and for the estimated period, the product will provide the stated benefits.

REQUESTS

HOW TO CANCEL MY ORDER?
If you wish to cancel your order, please contact us immediately (same day). We prepare orders to ship soon (we are fast!). Most orders ship the day after purchase. Once our logistics team has processed and shipped your order, we will no longer be able to cancel.
We highlight your right to accept or reject receipt of the order, or any part of it, even after the customer has received the order confirmation or payment has been authorized by credit card.
If the credit card company has already authorized the purchase and the purchase is cancelled, we will refund the amount to the original method of payment.
NOTE: Orders that have been invoiced or shipped can no longer be cancelled.

HOW SAFE IS PLACING AN ORDER?
When shopping online with your credit card, all information is recorded on a secure SSL page. Your information is then encrypted and sent directly to our administrator, where the transaction is authorized and approved. Your credit card information is not stored on our servers.

PAYMENTS

WHAT ARE THE FORMS OF PAYMENT?
We work with several payment options, they are: VISA / Mastercard / American Express / Diners Club Internacional / Hipercard / Aura / Elo credit cards, VISA / Mastercard debit cards, bank transfer.

WHERE DO I FIND MY INVOICE?
Bank receipts are sent back to the email address registered at the time of purchase, so you can access it at any time. Please check your SPAM box, if you have not received the invoice, please send an email along with your full name and order number to: bulooks@34service.com

MY INVOICE EXPIRED
Tickets from our store expire 3 days after the date of purchase , this period can be increased, but not decreased. Remember that as soon as the payment is confirmed, the order is ready for shipment, regardless of the expiration date of the payment receipt.

CAN I MAKE THE PAYMENT UPON RECEIVING THE ORDER?
Orders are always prepared for shipment as soon as payment is confirmed, this is our standard procedure.

SHIPPING AND DELIVERY

PREPARING FOR SHIPMENT
Verify that order and delivery information is correct and complete. If the information is not complete, the order will not be processed and will be cancelled.
We process orders during the week, Monday through Friday. Please understand that we do not ship on weekends.
A message will be sent to the email address registered in the purchase when the tracking code is available in our stock. Please contact us if you have not received the tracking code within 7 days after payment confirmation.
NOTE: An international transaction fee may apply when processing your order. This fee is non-refundable.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
The stipulated delivery time can take between 2 and 8 working weeks after the date of payment confirmation.

WHERE IS MY ORDER?
You can track using the tracking code sent to the registered email (this will take a few days, as this code may take time to be available) through this link: https://www.17track.net/pt. Please remember that it may take 3-10 business days for the tracking number to show its current status.

WILL I BE CHARGED CUSTOMS FEES?
The prices of the products on our website are final.
Do you still have doubts? Send an email to our support channel: bulooks@34service.com